Returns
We care about your furry friend's happiness and health
We understand that every dog is unique, and sometimes, our supplements may not be the perfect fit. That's why we offer a risk-free trial period so you can confidently try our products.
30-Day Money-Back Guarantee
If our supplements don't meet your expectations, you can return them within 30 days of purchase for a full refund.
Return Eligibility
To be eligible for a return, your item must:
- Contain at least half of the original product (e.g., 85 chews for a 170 chew tub)
- Be in its original packaging
- Be returned within the 30-day window
Starting a Return
- Please contact us using the Contact Us form on our website, or email us using the email address in your order email. In the description, please quote your Order Number, your name, email address and phone number.
- We will get in touch with you to discuss and make things right.
Please note that return shipping costs are your responsibility.
Damages and Issues
If your order arrives damaged, defective, or incorrect, please take photos of the item and contact us immediately. We'll work to resolve the issue promptly.
Exchanges
The quickest way to get the product you want is to return your current item and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you if your refund is approved. If approved, you'll receive a refund to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us
Exceptions
We cannot accept returns for:
- Sale items (excluding items discounted with a code)
- Gift cards
If you have questions about a specific item, please don't hesitate to contact us.